Frequently asked questions
1. Do I need to create an account to place an order?
No, you can place an order as a guest. However, having an account offers several advantages:
- Faster checkout process
- Convenient access to order status and history
- Updates on new products and special offers
2. What payment options do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX), as well as PayPal payments.
3. How secure is my online transaction?
When you make a purchase with a credit card, all your information is entered on a secure webpage using SSL encryption. Your data is encrypted and sent directly to our credit card processor for authorization. We do not store your credit card information on our servers.
4. Are there any currency conversion fees?
All transactions are processed in US dollars. If your credit card operates in a different currency, the total amount will be calculated based on the exchange rate in effect at the time the transaction is processed by your card issuer.
5. How do I set my shipping address?
Since our website and services are in English, all information entered must be in English, including punctuation. If your address contains characters that are not part of the English alphabet, please replace them with similar English letters. For example, you can replace the character "ñ" with "n".
6. Can I change my shipping address after placing an order?
Please note that once an order has been processed or shipped, it is not possible to change the shipping address. We recommend using your home address rather than a vacation address, as we cannot predict how long customs will hold the package.
7. How long does shipping take and how can I track my package?
Shipping times depend on the option selected. Once your order has been shipped, we will send you an email with the tracking number and tracking website. We are not responsible for any delays caused by customs in your country.
8. What should I do if items are missing from my order? If you find any missing items, please contact us immediately at support@
1. Do I need to create an account to place an order?
No, you can place an order as a guest. However, having an account offers several advantages:
- Faster checkout process
- Convenient access to order status and history
- Updates on new products and special offers
2. What payment options do you accept?
We accept major credit cards (VISA, Mastercard, Discover, AMEX), as well as PayPal payments.
3. How secure is my online transaction?
When you make a purchase with a credit card, all your information is entered on a secure web page using SSL encryption. Your data is encrypted and sent directly to our credit card processor for authorization. We do not store your credit card information on our servers.
4. Are there any currency conversion fees?
All transactions are processed in US dollars. If your credit card operates in a different currency, the total amount will be calculated based on the exchange rate in effect at the time your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and services are in English, all information entered must be in English, including punctuation. If your address contains characters that are not in the English alphabet, please replace them with similar English letters. For example, you can replace the character "?" with "c".
6. Can I change my shipping address after placing an order? Please note that once an order has been processed or shipped, it is not possible to change the shipping address. We recommend using your residential address instead of a vacation address, as we cannot predict how long customs will hold your package.
7. How long does shipping take and how can I track my package?
Shipping times depend on the option selected. Once your order has been shipped, we will email you the tracking number and tracking website. We are not responsible for any delays caused by customs in your country.
8. What should I do if I notice that items are missing from my order? If you notice any missing items, please contact us immediately at service@blackgoodspro.com.
For any other questions, please feel free to contact us directly at service@blackgoodspro.com.
For any other questions, please feel free to contact us directly at